Full Conference Agenda

The 2025 OR Business Management Conference program features more than 22 educational sessions designed specifically for perioperative business professionals in all facility types. Additionally, connect with your peers over peer-to-peer roundtable discussions diving into hot topics impacting your unique role. 12 dedicated networking events, including the popular Off-The-Clock excursion, allow you ample time to connect with peers and develop relationships with vendor partners.  Chart your course to business excellence at the 2025 OR Business Management Conference!

Monday, February 10

8:00 am - 5:30 pm
9:00 am - 12:00 pm
Pre-Conference Workshop
Susanna Gallani, PhD, Associate Professor of Business Administration, Harvard Business School
2:00 pm - 2:45 pm
2:45 pm - 3:45 pm
Performance Improvement, Supply Management, Breakout Sessions
Paul Flaherty, CRCST, Manager, Central Sterile Processing & Supply, Massachusetts General Hospital
Joshua Gomez, MPH, Business Operations Manager, Massachusetts General Hospital
Steve Spring, BA, Executive Director Finance, Massachusetts General Hospital

Learning Objectives:

  • Minimize overstocking and restocking underutilized items. 
  • Discover methods to minimize expenditures by tracking and reallocating non-revenue-generating items.
  • Refine inventory processes to improve financial efficiency.

Join us as we explore a system-wide approach to restructuring inventory management practices with an ambitious goal to reduce spending by $200 million a year. This case study will share actionable strategies to overhaul inventory management practices leading to substantial cost savings.

2:45 pm - 3:45 pm
Performance Improvement, Data Analytics, Breakout Sessions
Andrew Schreiner, MSHA, Business Manager, Surgical Services, Northwestern Medicine

Learning Objectives:

  • Identify Key Performance Indicators (KPIs) for your OR.
  • Apply design principles in visualizing data.
  • Discuss techniques to engage staff by providing performance feedback via dashboards.

Building your dashboard is an essential business function to measure the OR’s performance. Infinite amounts of data are buried deep in reports and emails. Making your dashboard work for you, whether by service line, department, or provider, allows decisions to be based on concrete data rather than impressions.

2:45 pm - 3:45 pm
Strategy, Regulatory, Performance Improvement, Finance, Operations, Breakout Sessions
Geri Eaves, BSN, RN, CASC, CNOR, CEO and Administrator, The Bone and Joint Institute of Tennessee Surgery Center
Fawn Esser-Lipp, MBA, BSN, CASC, CNOR, Executive Director, The Surgery Center LLC
Bob Winandy, MSN, MBA, RN, Chief Executive Officer, Brightside Surgical

Learning Objectives:

  • Explore the boom in surgery center growth across the nation and competition for resources.
  • Examine the shift from in-patient procedures to the outpatient setting. 
  • Explain price transparency laws and compliance.
  • Discover what service lines are thriving.
  • Discuss quality measures and reimbursement.

This session will explore 5 key trends impacting Ambulatory Surgery Centers in 2025 and beyond. Prepare your team and brace for what’s to come so you can optimize performance at your ASC. 

4:00 pm - 5:00 pm
Operations, Data Analytics, Finance, Breakout Sessions
Jacqueline Gardocki, MBA, MSN, BSN, CNOR, CASC, Nurse Manager Luckow Pavilion Same Day Services & Pain Management, The Valley Hospital
DeAnna Kearney, BSN, RN, CAPA, Manager of Endoscopy, The Valley Hospital

Learning Objectives:

  • Justify the ROI to increase FTEs as patient volume is climbing.
  • Calculate the cost-per-case and speak to the numbers.
  • Describe how staff engagement will increase financial performance.
  • Address pain points for staffing issues and develop incentive programs to increase retention.

How do you get buy-in from leadership teams when you need to request more FTEs? Attend this session to learn how to present your proposal while maintaining engagement and retention of current staff. Identify areas of financial growth and understand leadership strategies to increase employee satisfaction, promote effective communication, and achieve higher productivity among staff that will lead to improved patient satisfaction.

4:00 pm - 5:00 pm
Operations, Performance Improvement, Data Analytics, Breakout Sessions
Katie Breudigam, Department Manager IV, OR Operations, Cleveland Clinic
Natalie Bright, MBA, MSN, RN, CNOR, Department Administrator for Enterprise Surgical Operations, Cleveland Clinic

Learning Objectives:

  • Describe the impact of a centralized reporting structure to optimize efficiencies.
  • Discuss the process of standardizing workflows across multiple hospitals.
  • Consolidate surgical scheduling to optimize resource allocation and drive cost savings.

Historically the Surgical Scheduler’s role may have been viewed predominantly as a data entry role with little ability to impact operations. However, as single hospitals grew into larger healthcare systems, the Surgical Scheduler’s role is no longer transactional and must be looked at in a new way. Hear from one team about their journey to work with local leaders at 18 different hospitals and Ambulatory Surgery Centers to create one unified team. Discover how they utilized their surgical scheduling team to backfill more than 35,000 hours and increase surgical volume by more than 15,000 cases in 2 years. Learn how this team used data analytics to drive decisions and improve the accuracy of their cases by more than 20% of the time. 

Take-home tool: Surgical PDF template and step-by-step guide for successful standardization of surgical scheduling.

4:00 pm - 5:00 pm
Operations, Strategy, Breakout Sessions
Collin Pick, MSN, CRNA, ARNP, CMPE, Chief of Anesthesia, Physician Partners of America

Learning Objectives:

  • Describe the shortage of anesthesia providers and impact on ASCs.
  • Optimize surgical scheduling by engaging with anesthesia staff.
  • Describe the costs associated with different anesthesia options.

ASCs are reeling from the shortage of anesthesia providers. Engagement of anesthesia staff is critical for the ASC business environment to operate efficiently. Attend this session to learn how ASCs can work with providers to schedule anesthesia staff resources. In addition, this session will address the cost of medications and price transparency on different anesthesia choices.

5:00 pm - 6:30 pm

Tuesday, February 11

6:30 am - 6:00 pm
7:15 am - 8:30 am
8:30 am - 9:30 am
9:30 am - 10:30 am
Jason Goodwin, MPH, MSN, BSN, President, Innovative Cultures Consulting

Learning Objectives:

  • Describe new ways to effectively manage your preference cards.
  • Discover the cost benefit analysis of simplifying your preference card system.
  • Develop tools to effectively standardize your preference cards.

The process of effectively managing your surgeon preference cards may feel like a never-ending chore. Attend this session to discover innovative tools that can help you level-up your preference cards and operate at peak performance.

9:30 am - 10:30 am
Deb Yoder, MHA, BSN, RN, CNOR, CASC, Vice President Facility Development, Compass Surgery Partners

Learning Objectives:

  • Explain the increase in volume for complex cases performed in the ASC setting.
  • Discover what service lines are more profitable.
  • Determine the ROI based on your surgeon and patient population.  

This session will dive into strategies for evaluating the most profitable service lines to expand or introduce in your ASC. Discover key trends in orthopedics and neurology and understand why these specialized service lines can offer significant returns on investment for your ASC.

9:30 am - 10:30 am
Strategy, Data Analytics, Breakout Sessions
Trevor Adkins, Director of Surgical Services, Hutchinson Regional Healthcare System
Allison Ng, MSN, RN-BC, NEA-BC, Director, Perioperative Scheduling and Block Management, New York Presbyterian Hospital

Learning Objectives:

  • Transform the block management process by enabling capacity management tools.
  • Improve data literacy and engagement with surgeons.
  • Discover key metrics you should be monitoring to improve performance.

This session will delve into strategies to make the most of your EMR, enabling business features to optimize OR efficiency and data extraction to monitor performance.

10:45 am - 11:45 am
I. Naya Kehayes, MPH, Principal, ECG Management Consultants

 Learning Objectives:

  • Describe best practices for negotiating managed care contracts.
  • Analyze the existing payor mix to identify opportunities for strategic contract management.
  • Develop skills to build and maintain strong relationships with payors.

Operating expenses continue to rise with very little increase in reimbursement rates. Attend this session to discuss best practices in negotiating managed care contracts and other payor contracts in the ambulatory setting.

10:45 am - 11:45 am
Performance Improvement, Supply Management, Breakout Sessions
Jasmine Hampton-Nicholson MSN, RN,CNOR, Associate Vice President of Perioperative Services, Temple University Health System

Learning Objectives:

  • Evaluate the use of supplies, equipment and product performance.
  • Conduct thorough research on product requests and evaluate alternatives.
  • Discuss product approval systems.

Value analysis teams can improve efficiencies and costs by assessing the impact of new products on existing practices and workflows. This session will showcase best practices for leveraging value analysis teams to optimize performance. 

10:45 am - 11:45 am
Marla Roberts, MHA, BSE/E, RN, ACHE, IP, CEO, Periop Accreditation Readiness, LLC

 Learning Objectives:

  • Describe the financial implications of a sentinel event.
  • Explain why quality measures are important to the financial health of the organization.
  • Implement quality tracking to measure performance.

Unplanned returns to the OR can be a costly mistake. Any sentinel event means you won’t get reimbursed. Attend this session to understand the quality of care in your OR so you can prioritize patient safety and maximize reimbursement.

12:00 pm - 1:30 pm
Sponsored by:
1:30 pm - 2:00 pm
2:00 pm - 3:00 pm
Stephanie Casanova, MBA, Director, Procedural Business Services, Massachusetts General Hospital
Steve Spring, BA, Executive Director Finance, Massachusetts General Hospital

Learning Objectives:

  • Describe methods for interpreting expenditures and variance drivers.
  • Establish a steady reporting system to drive continuous improvement.
  • Discover strategies for cross-functional partnerships and team communication.

In a time where external forces shape our finances as much as our surgical case mix, OR Business Managers must adeptly communicate the fiscal health of their departments to diverse audiences—from C-suite executives and board members to front-line staff. In this presentation, we explore strategies to distill complex financial data into actionable insights to improve operational excellence.  Additionally, this session will dive into strategies to enhance your own understanding of clinical operations, including cross-functional partnerships and the use of AI enabled tools.

2:00 pm - 3:00 pm
Regulatory, Breakout Sessions
Gail Avigne, MSN, BA, RN, Senior Consultant, Strategic Consulting, Press Ganey Associates LLC

Learning Objectives:

  • Outline OAS CAHPS survey requirements.
  • Explore best practices for administering the OAS CAHPS survey, including methods for data collection.
  • Interpret survey results to identify areas for quality improvement.

Starting in 2025, Medicare-certified Ambulatory Surgery Centers will be required to participate in the Outpatient and Ambulatory Surgery Consumer Assessment of Healthcare Providers and Systems (OAS CAHPS) Survey to comply with the ASC Quality Reporting Program. This session will explore the requirements to prepare ASC Administrators for compliance so they do not face reduced Medicare reimbursement rates in the future.  

2:00 pm - 3:00 pm
Moustafa Bleik, Manager, OR Scheduling and Data Management, King Faisal Specialist Hospital and Research Center
Fadi Fares, Manager, Day Surgery Unit and Post-Anesthesia Care Unit, King Faisal Specialist Hospital and Research Center

Learning Objectives:

  • Describe the challenges and impacts of same-day admission delays on perioperative efficiency, patient journey, and experience.
  • Discuss improvement strategies, including pre-admission processes, admission day protocols, and OR coordination.
  • Explain the importance of staff training, communication, and continuous monitoring.

The consequences of same-day surgery cancellations, delays and readmissions from high-risk patients is a financial strain on the healthcare system. How can OR Business Managers make changes to minimize risk while keeping costs under control? Hear from one team on how they optimized pre-operative care to improve patient outcomes while boosting financial performance and the bottom line.

3:15 pm - 4:15 pm
Supply Management, Strategy, Regulatory, General Session
Michael Schiller, CMRP, Executive Director, Association for Health Care Resources & Materials Management

One of the largest expenses to the OR is the cost of equipment and supplies. How can you instill lean practices while ensuring you have what you need? This session is a must-attend for OR Business Managers looking for ways to improve their inventory practices and the bottom line. 

Topics include:

  1. Just-in-Time inventory: How have hospitals adjusted to keeping inventory levels at par in a post-Covid world? What are the recommendations for business leaders to right-size their inventory without going too lean?
  2. Breaking supply contracts: What should business leaders do if they need to break their supply contract? How can they partner with vendors and negotiate better contract terms?
  3. Human trafficking: What are the recommendations for business leaders if they discover there is human trafficking in their supply chain? Do they keep the supplies, dispose of them, what steps should they take?
  4. Labor constraints: What are the risks to supply chain disruptions from labor disputes and geopolitical constraints?
  5. Inflation: As inflation continues to rise, how should business leaders lock-in future supply contracts? What happens when inflation cools?
Kim Greene Hiller, Founder and Owner, The Laughing Academy

As a Business Manager in perioperative services, your team’s engagement is crucial for driving financial success. To achieve this, you must foster trust, inspire innovative thinking, and enhance collaboration. This dynamic, interactive session leverages improvisation techniques to strengthen relationships, solve problems, adapt to change, and create efficient processes. Join us for an exhilarating experience where you’ll learn to adapt your leadership style through the fun and impactful art of improv!

By attending this session, you will be able to:

  1. Improve communication skills, adaptability, and flexibility.
  2. Enhance team collaboration, creativity, and innovation.
  3. Develop and strengthen quick-thinking, active listening, and decision-making skills.
  4. Build trust within your team fostering a positive team culture.
  5. Strengthen emotional intelligence, presence and confidence.

Wednesday, February 12

7:00 am - 2:00 pm
7:15 am - 8:30 am
8:30 am - 9:30 am
9:30 am - 10:30 am
Bob Winandy, MSN, MBA, RN, Chief Executive Officer, Brightside Surgical

The OR Business Management Program Committee will facilitate Peer-to-Peer Roundtables to discuss hot topics impacting OR Business Managers. Bring your ideas on a topic you know well and participate in the discussion. Be prepared to share and learn from one another. Network with your peers and walk away with new ideas and actionable strategies.  

This Peer-to-Peer Roundtable will focus on Cost Reduction Strategies in an ASC. ASCs are looking for ways to cut costs without compromising care. Attend this roundtable to share best practices for cost reduction and strategies for competing in today’s challenging environment.

9:30 am - 10:30 am
Operations, Supply Management, Peer-to-Peer Roundtable
Hazel Boyd, MBA, Operations Manager - Transforming Tomorrow, Boston Children's Hospital
Bethany Daily, MHA, BA, Executive Director, Perioperative Services and Healthcare Systems Engineering, Massachusetts General Hospital

The OR Business Management Program Committee will facilitate Peer-to-Peer Roundtables to discuss hot topics impacting OR Business Managers. Bring your ideas on a topic you know well and participate in the discussion. Be prepared to share and learn from one another. Network with your peers and walk away with new ideas and actionable strategies.  

This Peer-to-Peer Roundtable will focus on the Onboarding Process for Surgeons. OR Business Leaders should be involved in the onboarding process to ensure new surgeons are aware of equipment available and any contracts that have commitment sourcing applied to them. Attend this roundtable to share hurdles you’ve overcome and the progress you’ve made with onboarding new surgeons.

9:30 am - 10:30 am
Operations, Peer-to-Peer Roundtable
Matt Ruby, MHA, Business Operations Director, Surgical Services, Northwestern Medicine

The OR Business Management Program Committee will facilitate Peer-to-Peer Roundtables to discuss hot topics impacting OR Business Managers. Bring your ideas on a topic you know well and participate in the discussion. Be prepared to share and learn from one another. Network with your peers and walk away with new ideas and actionable strategies.  

This Peer-to-Peer Roundtable will focus on Operational Efficiencies. OR Business Managers are continuously looking for ways to improve operational efficiencies. Attend this roundtable to share how you’ve improved your OR’s performance. Topics for discussion include: First Case On-Time Starts, block scheduling, advanced analytics, dashboards and standardization.

10:45 am - 11:45 am
12:45 pm - 1:15 pm
1:15 pm - 1:30 pm